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Is AI helping or replacing New Business Development outreach?

  • Writer: Ilse Bernthal
    Ilse Bernthal
  • Oct 22
  • 2 min read

My thoughts here are based on my use of AI as a tool to help with business development.

A person types on a laptop, surrounded by digital icons representing artificial intelligence and technology, highlighting the integration of AI and human work output.

Like many of you I've been experimenting with ChatGPT (not long after its release Nov 2022), Google Gemini, Microsoft CoPilot and other CRM AI tools for some time now.


Initially, I found them of limited help with business research and writing as they weren't really good enough or accurate for my work standards. Fast forward over two and a half years and the pace of progress has been incredible. Now these tools have genuinely increased my productivity, sped up my research and quickened my understanding of whatever business queries I throw at it.


It's a bit like having some hyper intelligent, faceless, formless sci-fi character sat on my desk with an encyclopaedic knowledge of everything and anything or so it seems. Providing its sage like opinions and thoughts to whatever dilemma I'm facing.


As a freelancer, one of the downsides is not always having someone next to me to bounce ideas off, help with research and analysis, proofread my copy or just give another perspective on things.


But now I do. It never gets tired or busy, tetchy or bored and is always attentive and on standby for my next question.


Where AI supports me:

- Proofreading and helping to polish up my initial drafts (ChatGPT my fave).

- Research and analysis (prefer Google Gemini)

- Brainstorming ideas

- Giving another perspective or angle I may have missed


Where it falls short:

- Tone of copy not me. Often seems a bit generic, American or AI produced or over polished. And have you noticed how fanatical it is with adding hyphen's into sentences.

- Information can sometimes be inaccurate or out of date

- Sometimes given too many similar options that may slow me down

- Very limited accuracy and help producing prospect lists - maybe 10-20 useable suggestions at best


But when it comes to outreach, the human relationship building core of business development, that's where AI still falls short.


Handing over your entire outreach to AI will at best deliver something mediocre and at worst with what's now being called 'AI workslop'. It's that maddeningly dull, generic, soulless output you 'll ending up having to redo, costing you more time and more money.


AI output is only as good as the input provided by you and its sources of information. It doesn't create anything uniquely you nor replace the connection that only a human can bring to outreach efforts. It doesn't really understand all the sensitivities, subtleties or nuances that only a real, breathing human person would know. So it needs our oversight to amend, refine or reject its suggestions.


Just like us it's not perfect but it's a useful tool that helps to improve efficiency and augment output.


So, in answer to the question in my header: Yes, AI assists but it doesn't replace your entire new business outreach without missing something and human involvement is what will make your outreach work at it's best.

 
 
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